Frequently Asked Questions
Can't find your answer? Our pharmacy team is happy to help — see the contact options on the right.
Ordering
No — you can check out as a guest. An account makes it easier to track orders, store addresses and manage prescriptions, but it is optional.
Follow your prescriber's instructions. If you are unsure about an over-the-counter product, our pharmacists will advise you free of charge before you buy.
Yes, any time before dispatch. Open the order in My Orders and request cancellation, or contact us quickly. Once an order has shipped it cannot be cancelled.
No minimum. Free shipping applies above the threshold shown at checkout.
Prescriptions
Upload a photo or scan during checkout, or from your account afterwards. Your prescriber can also send it to us directly by e-prescribing or secure fax.
Usually a few business hours. It takes longer if we need to contact your prescriber to confirm details. Nothing ships until verification is complete.
No. We are a dispensing pharmacy, not a prescribing service. You need a valid prescription from a licensed prescriber.
Unless your prescriber specified otherwise, we may dispense a therapeutically equivalent generic — the same active ingredient at the same strength, to the same regulatory standard. Tell us at checkout if you need the brand as written.
No. We do not supply controlled substances, including anabolic steroids and scheduled opioids, through this website.
Shipping
Standard delivery is typically 3–7 business days after dispatch. Expedited and overnight options are available at checkout. Prescription orders ship after verification.
Yes. Every order ships in plain outer packaging with no indication of the contents.
We email a tracking number at dispatch. You can also use the Track Shipment page or check My Orders.
Not usually. Tracking can sit still for a day or two in transit, especially over weekends. If there is no movement for 7 business days, file a Lost Package Claim.
In validated insulated packaging with coolant, by overnight service, normally early in the week so nothing sits in a depot over a weekend. Refrigerate immediately on arrival.
Returns & refunds
Unopened, unexpired over-the-counter items can be returned within 30 days. Prescription medicines cannot be returned once dispatched — this is a legal requirement, because storage conditions cannot be verified once a medicine leaves the pharmacy.
We cover return shipping and either replace it or refund you in full. Contact us within 7 days of delivery.
We process refunds within 3 business days of receiving a return. Your bank may take a further 5–10 days to show it.
Payment & privacy
Major credit and debit cards and PayPal. Card details are handled by our payment processor and never stored on our servers.
Yes. Prescription and health information is accessible only to licensed pharmacy staff and the support personnel who need it to fulfil your order. We never sell it or share it with advertisers.
Contact support@prescibe.com and we will close it. Note that pharmacy law requires us to retain dispensing records for a set period even after an account closes.
Help
Yes, free of charge, whether or not you buy from us. Use live chat, email support@prescibe.com, or call 1-808-862-6186.
Call your local emergency number or go to the nearest emergency department. Do not use chat or email for urgent medical problems — those channels are not monitored continuously.
Still need help?
Speak to a pharmacist free of charge, whether or not you buy from us.
- Email: support@prescibe.com
- Phone: 1-808-862-6186
- Live chat: use the chat button, bottom right
The content on this site is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or pharmacist.