Last updated: July 31, 2026
Before dispatch
You can cancel any order free of charge before it is dispatched. Open the order in My Orders and request cancellation, or contact us quickly at support@prescibe.com or 1-800-000-0000. Any payment taken is refunded in full to the original method.
After dispatch
Once an order has left our pharmacy it cannot be cancelled. For eligible OTC items you can return them under our Return Policy. Prescription medicines cannot be returned once dispatched.
Prescription orders awaiting verification
An order held for prescription verification has not been dispensed and can still be cancelled in full. If we cannot verify your prescription within 7 days, we cancel the order automatically and refund it.
Cancellations by us
We may cancel an order if an item is out of stock, a prescription cannot be verified, the order appears fraudulent, a pricing error occurred, or supply would be unlawful in your location. We always tell you why and refund in full.
Subscriptions and repeat orders
Pause or cancel a repeat order from your account at any time. Changes made at least 48 hours before the next scheduled dispatch apply to that cycle; later changes apply to the following one.
How refunds are issued
Cancellation refunds go back to the original payment method. Card refunds usually appear within 5–10 business days depending on your bank.