Enter your order number and the email you ordered with to see the latest status.
Signed in? Every order and its tracking link is in My Orders.
What each status means
| Pending | We have your order and payment is being confirmed. |
|---|---|
| Awaiting prescription | We are waiting for a valid prescription, or verifying the one you sent. |
| Confirmed | Verified and queued for dispensing. |
| Processing | Our pharmacy team is preparing and checking your order. |
| Shipped | Handed to the carrier — your tracking number is live. |
| Delivered | The carrier has recorded delivery. |
Tracking has not updated
Carriers usually scan a parcel within 24 hours of collection, and tracking can sit still for a day or two in transit — especially over weekends and holidays. This is normal and the parcel is generally still moving.
Marked delivered but not arrived
Check around your property and with neighbours, and allow 24 hours — parcels are occasionally scanned early. If it still has not appeared, start a Lost Package Claim.
Need help? Contact support@prescibe.com or 1-800-000-0000.